Frequently Asked Questions

Find answers to the most common questions about the Chosen Path Innovations Platform

FAQ Categories

General Questions

The Chosen Path Innovations Platform is a comprehensive business management solution that provides multiple modules for different business needs. It includes HRM (Human Resource Management), QMS (Quality Management System), LMS (Learning Management System), and other modules to help organizations manage their operations efficiently.

Key features include:

  • Multi-tenant architecture for multiple companies
  • Subscription-based access to modules
  • Role-based permissions and access control
  • Integrated reporting and analytics
  • Cloud-based deployment for accessibility

You can access the platform through your web browser at:

Platform URL: https://chosenpathinnovations.com/

You'll need:

  • Valid login credentials (email and password)
  • A modern web browser (Chrome, Firefox, Safari, Edge)
  • Stable internet connection
  • JavaScript enabled in your browser

The platform offers several modules that can be enabled based on your subscription:

Core Modules:
  • HRM: Human Resource Management
  • QMS: Quality Management System
  • LMS: Learning Management System
  • CRM: Customer Relationship Management
Additional Modules:
  • POS: Point of Sale
  • Assets: Asset Management
  • Appointments: Appointment Scheduling
  • AI Assistant: AI-powered assistance

Account & Access

To reset your password:

  1. Go to the login page
  2. Click on "Forgot Password" link
  3. Enter your email address
  4. Check your email for reset instructions
  5. Click the reset link in the email
  6. Enter a new password
  7. Confirm the new password

Note: If you don't receive the email, check your spam folder or contact your administrator.

Module access is controlled by several factors:

  • Subscription Level: Your company's subscription determines which modules are available
  • User Role: Your role in the organization affects module access
  • Permissions: Specific permissions are required for each module
  • Module Status: Modules must be enabled by your administrator

If you need access to a module, contact your system administrator.

To update your profile:

  1. Log in to the platform
  2. Click on your profile picture/name in the top right
  3. Select "Profile" or "My Profile"
  4. Click "Edit Profile" or "Update Information"
  5. Make your changes
  6. Click "Save" to update your information

Note: Some information may require administrator approval to change.

Modules & Features

The LMS module integrates with Custom LMS Platform SAAS Base to provide seamless learning management:

  • Automatic Data Sync: Course information is automatically fetched from Custom LMS Platform SAAS Base
  • Student Progress: Learning progress is synchronized between platforms
  • Assessment Results: Quiz and assignment results are imported
  • Certificate Generation: Certificates are generated based on course completion

Your administrator configures the Custom LMS Platform SAAS Base integration settings, and the system automatically keeps data synchronized.

The QMS module provides comprehensive quality management features:

Core Features:
  • Hazard Assessment Forms
  • Incident Reporting
  • SOP Management
  • Training Pathways
Additional Features:
  • Compliance Tracking
  • Audit Management
  • Risk Assessment
  • Performance Analytics

To submit an incident report in the QMS module:

  1. Navigate to QMS → Incident Reporting
  2. Click "Create New Incident Report"
  3. Fill in all required fields:
    • Incident details and description
    • Date and time of incident
    • Location and people involved
    • Severity level
  4. Upload any relevant attachments (photos, documents)
  5. Click "Submit Report"

The report will be reviewed by your supervisor or safety manager.

Technical Questions

The platform supports the following browsers:

  • Chrome: Version 90 and above
  • Firefox: Version 88 and above
  • Safari: Version 14 and above
  • Edge: Version 90 and above

Requirements:

  • JavaScript must be enabled
  • Cookies must be enabled
  • Stable internet connection (5+ Mbps recommended)

To enable two-factor authentication:

  1. Go to your Profile → Security Settings
  2. Click "Enable Two-Factor Authentication"
  3. Scan the QR code with your authenticator app
  4. Enter the verification code
  5. Save your settings

Recommended Apps: Google Authenticator, Authy, Microsoft Authenticator

Note: Keep your backup codes in a safe place in case you lose access to your authenticator app.

If the platform is running slowly, try these solutions:

Browser Solutions:
  • Clear browser cache and cookies
  • Disable browser extensions
  • Try incognito/private mode
  • Update your browser
Network Solutions:
  • Check your internet connection
  • Try a different network
  • Disable VPN if using one
  • Contact your IT department
More Questions?

If you can't find the answer to your question here, please check our Troubleshooting Guide or contact our support team.